In a time when navigating endless chat bots or the maze of automated voice menus makes it increasingly difficult to get one-on-one support, CRITS offers a lifeline: someone to call, a personal connection, and a place to come where you can quickly connect your computer and get help.
I have been providing top-quality technical support services for over a decade. I offer a wide range of computer services: Office 365 and Google Business administration, virus removal and protection, data recovery, software installation, backups, network configuration, computer upgrades consultation, small business solutions, and much more.
I am personable, friendly, and easy to talk to, with a wide range of IT skills and experience to have at your disposal.
When your business needs more than day-to-day support, get help planning the work before it begins.
Need a new website, a refresh or help maintaining the one you already have? CRITS can assist with WordPress setup, website rebuilds, updates, troubleshooting, domains, hosting and ongoing technical support.
The payment model is simple: you pay a monthly retainer for ongoing maintenance and quick support requests, as described in your service agreement. It is not a bank of hours to use or carry forward. Larger jobs, projects, migrations, new Microsoft 365 / Google Workspace setups and travel are discussed and approved separately at the agreed rate. No question is too big or small.
This side of my services has mostly been created to support known clients — ones who know me personally or by reputation or referral. It is, however, open to you if you need help even if we don’t personally know each other.
One-on-one help for the everyday technology issues that interrupt your day.
While I greatly appreciate your confidence in me when you connect me to your computer for help, it is incredibly important for you to be careful and guarded with who you allow to connect to your computer. Always err on the side of caution. I am always happy to take the extra time to walk you through how to fix it yourself via chat or phone, that way we get to know each other before jumping into a remote session at a later date.
Our first few sessions might take some extra time, but it’s Personal IT Support — you should feel safe and comfortable.
Tell us what you need →$25 CAD/month with PayPal renewals, or $30 CAD for one month with a single PayPal payment. Each paid period includes up to one hour of remote support plus quick questions by email or chat. We arrange sessions around availability, and unused time resets at the end of the period.
Manage payments in Billing & Usage. You can pause or cancel renewals and keep support through the period you paid for. The single-month pass ends automatically.
For bigger jobs, like setting up a new computer, we’ll agree on the scope and any extra cost before starting. We can apply your included support to the project.
Guest Support is available by arrangement. Guests can contact CRITS for connection instructions and may send an optional PayPal thank-you from their guest dashboard.
Clear answers, practical solutions and a support relationship built around people.
CRITS provides computer and remote IT support with an emphasis on clear communication and practical solutions. Whether supporting a small business or helping an individual work through a computer issue, the goal is the same: understand what's happening, explain the options and get things working again.
Support can range from a quick troubleshooting session to ongoing maintenance and planning. The approach stays straightforward: dependable help, without unnecessary jargon.
Get in touch →Whether you're looking for ongoing business support, help with a website or want to be considered for personal support, start with a note and we'll take it from there.